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I some help from the MT family.
I must must write an announcement informing mid level managers and their subordinates that a new supervisor will be coming in to run their operation.

The supervisor isn't everyones favorite, but has proven that he/she can perform the job and help the department turn a difficult corner.

Does anyone have a template I can use to get started?

lazerus's picture

"This announcement is to inform you that a new supervisor will be coming in to run your operation. I expect everyone to give Mr. X their complete support as we turn this difficult corner."
Signed,
Boss

Then, coach Mr. X on how to become their favorite. As a mid level manager and one time subordinate :!: , this type of announcement would suffice, then I could get back to work quickly.

jhack's picture

Why not have a one to one (or a small "skip" level meeting) with all of the new supervisor's directs? You could address any concerns and answer questions.

John

TomW's picture
Training Badge

I think you would be best off to meet with the group first, verbally announcing it, then following up with the written announcement.

People will have questions in the meetings, but either some people won't make it or others might hear their own version of what you say.

You can use the written announcement to reinforce your message from your meeting and repeat answers to important questions.

I really like the points lazerus makes in his announcement. Short and to the point.

HMac's picture

I would only modify Jeff's suggestion by adding one sentence about what makes the new supervisor qualified, and therefore why you have confidence in him.

I think Tom's saying meet with them as a group first - then follow up with individual skips as necessary. If so, I agree. Give them all the "core" message at once, so they all hear the same words come from you.

Inidividual concerns can and should be addressed individually - your objective is to ensure they all understand you expect them to be supportive of the new supervisor - and you can tell 'em that, eye to eye.

-Hugh

fchalif's picture
Licensee BadgeTraining Badge

I recommend the short and sweet memo as lazerus outlined and start\continue having skip level meetings with that team.

The memo will make the appointment appear to be business as usual, which it is.
The skip levels will facilitate better communication with the skips so that you are better informed about the stuff that matters, i.e. issues that affect performance.

I do not recommend having a meeting specifically about the announcement, as it may overstate the announcement and make it appear like you are willing to discuss it. Appointing people to roles is part of what your role is all about. You are delegating.
It sounds from your description of the situation that you there will be some issues with the appointment. There almost always are. Have your O3s with that Supervisor weekly and Coach on the areas you know will require his improvement. Leave he\she alone with the areas that you know they perform well at. Give feedback.

Think medium to long term and it will likely work out.

Keep us posted. I love to hear actual situations like these.

Thanks for asking for our input. I hope it helps.

lyons's picture

Thanks for all of the input. I am having a meeting and will distribute a short and to the point memo.