I started in and IT helpdesk 10 years ago and have done a few desktop support and server support jobs. Most recently I was in a very watered down IT Manager role that was in reality a glorified desktop support and server support job. There were just two of us looking after IT for seven fairly major businesses and it was insane.
I was made redundant after the earthquakes in Christchurch, New Zealand closed three of these businesses and a fourth was sold. Fortunately I quickly found my first team leader role on the helpdesk of a software company. This job started about two weeks ago. So I now have a team of four people reporting to me. I was looking for resources last week because I knew I needed a way of hitting the ground running and Google helped me find this site, which has been very inspiring.
I am aiming to be a service desk / help desk manager or something similar someday in the next few years.