Please allow me to give a little back story before I come to the problem. :)
I have been with my company for nearly 7 years; I was also one of the first employees within their customer service department. Over the years, I have seen changes, new systems, different managers, employees, etc. come and go. Our department had one really good manager a few years back who created a lot of structure and instilled a lot of new policies that helped our department run properly. Some of these policies included an attendance policy, cell phone usage, etc. Since she has left the company, many of the policies have been "forgotten" and the department has gotten rather out of control. Many people come and go as they choose, we see people talking on their cell phones repeatedly throughout the day (or texting!), there are extreme attitude problems, and problems with employees making comments in passing meant to be hurtful to other employees, etc., just to name a few of the problems.
Recently, I was promoted to a supervisor along with one of the other girls (she has been with the company a few months longer than I have). We are now experiencing extreme difficulties with those who we used to work with (we now supervise them). I am unsure what the problem is since we previously had great relationships with these girls. We have tried to have an open forum with these girls to see what their feelings were and what they feel we are doing wrong on our end. Essentially, we've been told that we are putting too many policies in place and now the office isn't "fun" any more. The thing is, all of the policies we have recently put into place were ones that used to be there before (note, the "good manager" I mentioned in the above paragraph!). All of the policies we are re-instating we feel are needed because of the distractions and disregard for company policy. We tried to explain the fact that our department's actions have gotten around the company and it was only a matter of time before an Executive or the Catalog President would become involved. Essentially, people did not care. We were told "We don't know what is said from other departments. You've been in our shoes so you can see where we're coming from. We've never been in your shoes, so we can't understand your side."
I am beginning to feel very frustrated with this situation. There have literally been times that I felt like firing everyone and starting over fresh. The extreme lack of respect from these employees make me feel like I will never get anywhere with them, and having an open forum hasn't helped either. We have tried everything from one-on-one meetings, to having a suggestion box, to having an open forum and nothing is helping. People are continuing in their actions with no regard for how a business should be run (we are paid to work, not goof off all day!). I feel as though people only want to be able to do whatever with no rules in place whatsoever. Although I care about these employees on a personal level, I don't want my job to be at risk because I am allowing people to do whatever they want. These problems are causing distractions for other employees within our department as well as lack of productivity.