In a team meeting this morning I took the team in general to task for not completing a minor, but agreed, task for todays team meeting. I got serious 'push back' from the senior, most experienced member of my team regarding the minor nature of the task and that he/we are busy and 'we' must prioritise better, etc, on the 'bigger' issues we have. This surprised me, and I took it as a direct challenge and pushed back. I don't think I a) handled it as well as I could have done or b) got my message across that, it may be minor, and that could be debated, but if we agree on an action and a result I expect it to happen. I am very interested in any suggestions about addressing this with my team and the individual.
Some background: I am a director and have a small direct reporting sales team of 3. All varying levels of experience. I have a particular issue with the management culture in the rest of the business. Too many people leave meetings without proper agreed actions and the next meeting tends to just start where the last discussions left off!
I am trying to manage this team in a different way; regular O3's, weekly team meetings and a monthly sales meeting. I am also trying to address policy and process discipline issues, etc.