I currently work for a large software company, in the tech support area. We have the traditional organization: Director, Managers, and staff. We currently have 3 managers overseeing roughly 40 technical staff members. The type of support we deliver is for our higher-end customers, so this is not like a helpdesk environment, we get to know our clients. There are 3 other teams that fully comprise our department. So in essence there are 6 managers and nearly 75 staff.
I am on the Managemnt team and have been challeged to rethink the way we are currently set-up in the organziation, or more specifically, if there are changes that could be made to enhance or make more efficient, the way we manage and lead. I have been mulling this over, and have looked at various topics on the forums, and have seen some topics on matrix organizations, other than that I am stuck.
Any suggestions or questions?