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Hello, thanks for the great site and content.

I just purchased the premium content. Downloads via iTunes of the premium content was working fine. I changed my password on your site and after that I have been unable to download content via iTunes. While I can log in to the site with the new password fine, iTunes refuses the new password. I even changed the password back on your site to the original one but iTunes still refuses to authorization. Ideas? 

 

Thanks,

Chris

chall1600's picture

The password never actually changed. this morning I realized when I tried to change the password back to the old one, I had changed it to the wrong old password. I went into iTunes and tried the correct old password and it worked. So, changing my password on your site does not affect iTunes? Your site currently has the password I thought was my old one, but I just authenticated with the real old password in ITunes. 

 

Confused, 

Chris

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Chris Hall

mauzenne's picture

Chris,

Your password should change it both places. I'll have someone look into your issue and see if we have a technical problem somewhere.

Sorry for the inconvenience.

Mike

mauzenne's picture

Chris,

Your specific issue should be resolved now (both passwords the same) AND better yet, we determined the root cause and we shouldn't see this issue again!

Thanks for letting us know!

Mike

chall1600's picture

It is working now. Thanks for the quick response and great content guys. Just went through hiring someone to replace my old position after being promoted and the interviewing series allowed me to add much more value during the process. Keep the content coming. 

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Chris Hall

roffey's picture

 iTunes seems to have lost my password and would not recognise it any more.

I successfully changed the password twice, but it will not work on iTunes.

 

Help, please

mauzenne's picture

give me 5 minutes to resolve and try again.

Sorry for the troubles!

Mike

roffey's picture

iTunes seems to have lost my password and would not recognise it any more.

I successfully changed the password twice, but it will not work on iTunes.

The password works on all other apps, e.g. Mail

Help, please

(You asked me to try again)

mauzenne's picture

Please private message me with a phone number where I can call you. I'll need a bit more details to help you through this.

thanks,
Mike

roffey's picture

 Thanks for your prompt response. 

I have now managed to sort out the problem so need not trouble you further.

Yours,

Brian

tbcox's picture

Now it's happening to me.  I've set the password a certain way on the site, and when I try to refresh iTunes it just keeps prompting and re-prompting me for my password.  Sigh.  Will private-text you w/ my contact details.

  - Tom Cox
www.TomOnLeadership.com

gpeden's picture

hi -

anyone else having troubles with passwords and itunes?  My Career Tools podcast downloads are ok, but the MT side kicks back my login/password.

 

 

Thanks,

George

DiSC 7511

gpeden's picture

 turns out my MT subscription had lapsed - I renewed and all is well.

Thanks,

George

DiSC 7511