The bit about not waiting til you have ALL the information reminds me of an incident many moons ago when I was an executive secretary to a co-owner of the company.
One of my co-workers got killed in a car accident on the way to work... but the bosses just ran around secretly 2/3 of the day. At one point someone came to me asking, "Is B dead?" I didn't know... in fact, that was the first I heard that she might be. I don't remember how I finally found out... I think it was when my boss told me to call the insurance company to get the wheels rolling on the life insurance.
I didn't think that was handled right. What do you all think?