I have personally found the pod cast a very direct and easy medium to absorb. I work in an environment where there are 25+ remote retail outlets which all 'should' have a strong customer service element to them. The founders have a set of core values that the business is built upon, and sometimes this message is forgotten OR not conveyed correctly.
Now while I understand that there are a great many different personality types and that some people may hate the idea or may 'just not get it'. I was wondering whether there is any merit in perhaps using the pod cast as a medium to help train existing and new staff on 'customer service' and 'core values' that may run through the business. The words of the MD and founders may have more resonance (amongst others) than the written word and the email. Any it could be used as a 'corner stone' for people to be drawn back to when they stray off course.
I was just wondering what peoples thoughts may be on this.