We (IT team) had a great meeting with our CEO, who told us that in our jobs we were faced to
- one difficulty, which is time management, or how to focus on business priorities while ensuring the "daily stuff"
- one poison, which is the fact that some of our internal customers ask us for things which are not business priorities, without the approval of their boss . We try to do our best and treat their demand, but it is definitely not a priority for the top management (both business and IT)
As the manager of this IT team, i have things to coach them on about time management (thanks to manager tools !) but i am looking for a simple way to manage the "poison".
How would you do this ? I'm thinking of one first step which would be to track the time spent on business priorities versus daily stuff + poison. It may be a good start to measure things and take appropriate actions to "improve the ratio", measure again to see if things improve, and so on
I looked for information/advices on manager tools about the time tracking thing but surprinsigly, i found nothing.
Thanks a lot for your help