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I work in the sales department of a small rubber manufacturer along with the sales manager and a third sales person. Myself and the other sales person are not commissioned and I am unsure of the sales manager, but I’d guess he’s getting a cut of something. When a customer calls in those answering the phone are blindly allowed to assign the call to whoever they choose, many times assigning a call to one of us in the morning and a different person later if the customer calls back. I have suggested dividing the customer list into 3, essentially with each of us taking 20 of our top 60 customers (these 60 account for 85% of total sales) and then further dividing the list alphabetically where all 3 of us would be responsible for a similar total sales volume (currently, the active customer list is roughly 800-1000 customers.) This is nothing new or earth shattering, something that I feel will provide a better, more intimate customer service relationship with our assigned clients. However, the sales manager and company president want no part of it, and they base this solely on the fact that a customer may have to go to voicemail. I get the impression that if we aren’t available to write the sale at the time of the call my bosses are afraid that the client may go somewhere else to get the material. Now, we aren’t peddling fast food here. The majority of our clients are obligated to get the material from us as we are the approved source on the print. What are your thoughts on this?