There was a thread for the Dulles intros. I thought it was such a good idea, here we go again!
My name is Will Duke. I own/manage a technical service company based out of Sun Valley, Idaho. The business opened in Feb '98. We are in our 10th year!
I'm a great guy, but a mediocre manager. I've learned a lot and become more effective with the MT podcasts.
We have implemented the O3s, but I haven't done a great job with feedback and coaching. I am very much looking forward to the conference and practicing.