Hi all -
I'm hoping to get thoughts on how to handle scheduling of one on one's. I have been doing them but it's been inconsistent because my reps are in a phone queue and the call volume is constantly shifting across the day/week/month. I want to make the committment to my team to have these reguarly but I'm not sure how to balance this against our business and customer needs.
Any thoughts, suggestions or experiences would be most appreciated.