I am a small business owner and recently started listening to Manager Tools which has helped me a lot and I want to start implementing them.
Pre-pandemic I had 20 employees. I currently have 5. I have been in business over 21 years and want to re-start my business on the right foot.
My first quesiton is I actually have no formal management training. I haven't started One on Ones yet. I am kind of shy and private and I worry about the one on ones being awkward. And I tend to talk a lot when I get nervous. I also have one employee that isn't very talkitive and is very dry. She rarely talks unless asked a question and her responses are usually just "yes" and "no" with little elaboration. I am invisioning painful one on ones with her. Any suggestions?
How do you handle confrontational and argumentative employees during one one ones? Or insults and criticism?
Also, I was sharing with one of my team leads Manager Tools and the feedback model. She asked how do the employees give me--their boss and business owner--feedback? I wasn't sure but told her I thought this would be something they would have the opportunity for in the one on ones. I also started roleplaying with her the feedback model which has helped me tremendously. After listening to the podcasts, I thought I would be better at it.
Third, for rolling out the Trinity, does such a small business need to follow the same timeline? i.e six weeks of one on ones, before two months of positive feedback, etc. This seems like a slow timeline.
Do Michael and Mark have podcasts for small business owners with little management experience? Many of the podcast seem like they are for larger operations with many levels of management and larger budgets.
I'd really appreciate some quidance, especially on One on Ones.