Ok Everyone I need some help!
I'm trying to create a plan for my work in the next 3 months. I've worked out what needs doing, and I've got the high level plan together. When I showed it to someone I trust they said I need to put in the measures... which I understand. But I don't know how to measure!
For example I have:
3. Review services for XXX in order to:
a. Establish whether additional services can be delivered in order to improve perception of service,
b. Review in accordance with requirement for 2008
And this one:
12. Improve ease of use of XX system by:
a. Providing guides on using XX to enter vacancies.
The only measure I can think of is done/not done and improvement in perception. Am I missing something obvious here?