What is the MT approach for asking for strategy justifications from the higher ups? I don't want to seem like a naysayer but I do really want to understand why someone thinks the direction we are taking is the right one and I have not seen a compelling argument made.
We are having an extreme focus in my division on accounting for all of the work that we do and the manpower needed so that we "maximize" resources. While a noble goal, the tools just aren't there to do it efficiently so this accounting is being done by higher level rolls and bundled to communicate upward. To aid this, additional roles have even been created to keep track of this.
Meanwhile, our front line teams are pretty razor thin and being given notice that they will be asked to do more if the data "shows capacity". Keep in mind that I am in a service industry so that quantifying day to day to work often requires making assumptions and figuring out how to standardize those assumptions is also something that is taking up alot of time amongst the middle management.
I just don't see the cost-benefit working out in our favor, how to ask gracefully and continue with the effort?
P>S> I should add that I have read "Heart of Change" and I have not been made to "feel" that this is the right step for the organization either.