We are a residential (boarding) school and have departments built around things like Curriculum or Student Services. A challenging phenomenon is that our house parents (live on campus overseeing a house of 16 students) are drawn from our full time staff who have other primary roles - they could be a science teacher or the facilities manager or a guidance counselor. In that example, they are drawn from three different departments.
Student Services has a manager and supporting the houseparents is his accountability. What are tips for this kind of management? Should Student Services hold one on one's with the houseparents while those same direct reports have additional one on one's with their actual supervisor meaning they have two check ins per week for different lines of accountability?