I have been in charge of a technical repair of 16 including a team lead.
Before I took over the team in october 2009, they had well doucmented teamwork issues. Not sharing work with members out of work, not passing off repairs to the next shift, and being negative about team processes. Several of the team members gave the previous manager a lot of push back on these very issues. With the favorite phrase being "we have all way done it this way"
i have been reading manager tools for a while, so when i first took over I didn't make in drastic changes.
I just learned the products and how the team worked.
But the whole time I spoke of teamwork, individual skill development and balancing the load of work within the group.
At the same time I began to identify some of the personnel who are against teamwork. (and think they are irreplacable, ) I have began to crosstrain other techs to work in thier area. These trainees have been met with resistance, but they know I will support their training 100percent.
My goal is to show all team members, that any one can be replaced.I'm not trying to fire anyone, just trying to get them to fall in line.
There are 3 techs that have no interest in sharing work, i have even gave them feedback on hiding work from others.
I explained my strategy to my manager and he was in agreement.
Am I heading in the right direction,? I just don't want to be held over a barrell by these DR's like the former manager.
Also these DR's are the veterans of the company, with an average of 20 years experience.
Everyone knows this is a challenging group, we have a unwritten rule, that no new manager will be assigned to this team.