Dear Mark, Mike, and the Manager Tools Community,
Thank you for your advice and support. With the help of the Manager Tools podcasts and the discussions on these forums, I was promoted on Thursday. Before I managed a group of computer programmers- now I'm managing the entire team, including QA, technical support, and product managers. This is the realization of a dream that I have had for 15+ years, and I couldn't have done it without Manager Tools. Thanks again!