What should be the manager's stance towards this saying? As anyone who works in a large matrixed organization knows, there are inefficiencies all over the place that you come across on a daily basis. If these lie outside your direct sphere of control do you spend the time trying to report and correct them? Where do you draw the line on focusing your own effectiveness within the organization ( your time ) with attempting to drive the effectiveness of the organization as a whole?
For example, let's say I find a process improvement that takes me only 5 minutes to workaround, but extrapolated out to 200 managers whom I know have to work around the same thing would be almost 18 hours of wasted time. So seems to suggest the organization should spend an hour or two to fix it.
Is my duty now to spend my time navigating the organizational web to get someone's attention or grin and bear it and move back to my own priority list and my own deliverables.
To add, I am assuming her that just reporting it without any follow up, suggestions or examples essentially is choosing option 2. In my experience an Internal Service Organization is going to be very unlikely to pick up a suggestion via email and seize on implementing it.