One of the worst aspects of being a manager is fielding complaints from folks ranging from my boss to those outside my team about individuals on my team especially when those same people couldn't care less about the individual but more about how much of a f#@$ up they think they are. Establish a solid and respectful working relationship with my guys? Oh, perish the thought! Thoughts on how to handle all this whining and complaining? How open about these complaints should I be to the individuals on the team? What should I say in response to the Debi Downers and complainers?