BLUF: I'm trying to determine what DISC profile best fits my part-time direct.
For various reasons, it's not appropriate for me to ask her to complete a DISC profile at this time (maybe in the future, but not now). So I'm trying to figure it out based on the reference docs that MT provides and the classic DISC profiles in my own DISC analysis.
The major points of my difficulty in managing her is:
- She has difficulty retaining what the goals are of any given project.
- She has difficulty identifying the most important information in any given communication (verbal, written, visual/graphics/pictures).
- She is takes lots of notes in order not to forget anything, but then gets lost in the volume of trivial details that she has recorded.
- She is very tuned in to other people's emotional states. A good thing in some cases, but often the high degree of empathy for a customer leads her to request/promise unwarranted policy exceptions.
- She has expressed that she feels the policies are "always changing". (All of the policies are stated in writing on our website. Changes are made only once per year, and the changes are communicated to staff in writing via a policy update email, in a staff meeting and in O3s at the time the changes are made.)
- After completing a somewhat independent project (I gave her general parameters, deadlines and outcomes, as well as all the files from last year's version of the same project), she told me that she had difficulty trusting that co-workers would complete their work. She expressed a need for control over the project.
I would very much like to be able to trust her to handle projects and decisions on her own, but too frequently she can't remember why she was doing what she was doing and things go off course in a matter of hours... I don't want or have time to micro-manage this person.
I'm still working on implementing the trinity and have recently let myself backslide into giving "the wrong kind" of feedback (in other words not MT feedback) out of sheer frustration from having to repeat myself.
Any thoughts on what DISC profile she might be and how to keep her on track without micro-managing would be appreciated. I'm going to go back and listen to the podcasts about assigning work now....