BLUF: An employee refused a work assignment I made to him. I want to make sure my response is measured and appropriate.
And I need to figure out a contingency plan.
Background - I followed the MT instruction, asking, "would you please..." and then gave the details of the assignment.
The employee resisted, giving numerous reasons why this task makes no sense and sets a bad precedent, yada yada yada.
Knowing that I phrased my request as a question, I fully intend to honor his answer. But this task needs to be done, and he is the only technician I have with the expertise to accomplish it. Any guidance? Allowing it to go undone could expose myself and my department to repercussions from the client and in turn, from my Director.
If anyone has faced a similar situation, I'd love to hear how you handled it.
As far as dealing with the employee, I will give him feedback in our next O3, document it, and see if it happens again. is there anything else I should do?