I ran across this in a management-related book. I'm leaning toward including it with "welcome aboard" materials to new hires (as well as distributing to existing ee's after a few weeks with the team.) I'm interested in your thoughts ...
You’ve been hired to handle some pressing needs we have. If we could have gotten by in not hiring you, we would have. But we’ve determined that we needed someone with your skills and experience and that you were the best person to help us with our needs. We have offered you the position and you’ve accepted. Thanks!
During the course of your employment, you will be asked to do many things: general responsibilities, specific assignments, group and individual projects. You will have many chances to excel and to confirm that we made a good choice in hiring you.
However, there is one foremost responsibility that may never be specifically requested of you but that you need to always keep in mind through the duration of your employment. This is The Ultimate Expectation, and it is as follows:
[b]ALWAYS DO WHAT MOST NEEDS TO BE DONE WITHOUT WAITING TO BE ASKED.[/b]
We’ve hired you to do a job, yes, but more important, we’ve hired you to think, use your judgment and act in the best interests of the organization at all times.
If we never say this again, don’t take it as an indication that it’s no longer important or that we’ve changed our priorities. We are likely to get caught up in the daily press of business, the never-ending changes of the operation, and the gongoing rush of avtivities. Our day-to-day practices may make it look like this principle no longer applies. Don’t be deceived by this.
Please don’t ever forget The Ultimate Expectation. Strive to have it always be a guiding principle in your employment with us, a philosophy that is always with you, one that is constantly driving your thoughts and actions.
As long as you are employed with us, you have our permission to act in our mutual best interests.
If at any time you do not feel we are doing the right thing – the thing you most believe would help us all – please say so. You have our permission to speak up when necessary to state what is unstated, to make a suggestion, or to question an action or decision.
This doesn’t mean we will always agree with you, nor that we will necessarily change what we are doing; but we always tant to hear what you most believe would help us better achieve our goals and purpose and to create a mutually successful experience in the process.
You will need to seek to understand how (and why) things are done the way they are done before you seek to change existing work processes. Try to work with the systems at are in place first, but tell us if you think those systems need to be changed.
Discuss what is presented here with me and other sin the organization so that we might all become better at applying The Ultimate Expectation.
P.S.: Like much sound advice, The Ultimate Expectation seems like common sense. Don’t confuse what sounds simple with what is easy to do. Take this message to heart and become skilled at applying it to your own job and circumstances. One you learn The Ultimate Expectation, you must apply it on a daily basis to your work. Accepting this challenge is paramount to your success with us, in your career and in your life.[/quote]
So if you were a new-hire, how would this read / come across to you? From a manager you barely know, I think it might be different than coming from a built-up relationship and known quantities.