Our company has decided to implement a company uniform policy for all client facing staff. This global policy was decided as a part of an overall global strategy to take our services to the next level.
Well, all of the service staff are okay with this except one--our senior receptionist. We only have two of them, and the senior one is very good at what she does. The other one has only been at it for a couple of months, so she still has a lot to learn. I have been telling the service staff over the past several months that there were thoughts of implementing a uniform policy. I always got a few grumbles out of the receptionists and also told HQ that the receptionist was reluctant to wear uniforms.
Anyway, the decision was finally made, and now I am hearing that the senior receptionist is threatening to quit if she has to wear a uniform. The only reason she can give for not wanting to wear the uniform is that she simply doesn't like wearing uniforms and thinks she dresses appropriately.
I feel like my back is up against the wall on this one. If we lose her, our reception service will surely suffer and I will be hearing it from our local senior management.
In general, my question is...how to deal with employees who have such "power" and threaten to quit when a policy or decision is made that they are not happy about? And in general, what to do about employees who are in such a unique position that they threaten to quit if they are not happy about a decision/policy, and if they follow through on the threat, then overall performance will suffer for a long time?