I’m the Marketing Manager of two teams at an Australian based Association (Not for Profit) – the teams: Marketing and Customer Service.
I am a high I, with a classical pattern as Inspirational. I face an ongoing roadblock with one of my direct reports, who are a high S; Specialist. He sits in the Customer Service team and primary role is to take inbound calls and run weekly IT reports.
The problem I face daily is finding a method to communicate with him about how to correct he’s technical behavior which he is currently performing at a below average rate.
Any feedback delivered to him about performance is received two ways 1. he's behavior changes to a defensive mode; '...but I haven't made a mistake for a while' or 2. myself and the team are exposed to a sulkish, childish team member who isn't Gen Y by the way.
I'm after the communities advice about how I can approach this employee with negative feedback so technical behavior can improve and we can keep him on the team?