BLUF: What do I do when a DR apologizes for poor performance on a big issue?
I've got a DR (an intern) that has had some serious behavioral issues--in the past 2 weeks, there have been 3 days when he's been completely incommunicado. We're working remotely due to coronavirus, so to me it's the functional equivalent of no show, no call. He knows it's wrong, so the last time it happened, on the next business day, he reached out to me before I could try to call him for our standup call. When he called in this latest instance, I asked him how he could do better in the future, though I didn't point out the specific behavior (since he knew what it was), nor did I point out the effects.
If a DR apologizes for something prior to my giving feedback, how should I respond? He knows the behavior (i.e., not communicating at all), so I don't need to point out the behavior. Do I still point out the effect of the behavior? In addition to (or in lieu of) asking how they can do better in the future, what else should I be doing?