Maybe I am over reacting to this but I feel this is really insufficient. Wondering what others think and what, if any, actions/responses are appropriate.
I received a mass email apology from a professional association. The association arranged a speaker for last night, who was flying to Toronto and the speaker no-showed. It was no secret we were having a near blizzard and all transportation would be disrupted. A number of us (myself included) made serious commutes (1.5 hours each way for me).
A number of us called to confirm and were told it was still a go and that she was inflight. It turns out this was not true. There was no message sent out to cancel, no email, no phone calls.
The email, not individualized, was not even written and sent from the senior person at the association. It was sent from an admin flunky. The email, edited for confidentiality, follows:
/* Style Definitions */
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As you know, *Professional Org* scheduled Speaker (Chief Privacy Officer at Fortune 500 Company) to give a presentation to our students yesterday evening. We re-confirmed her attendance yesterday afternoon and her flight had taken off from airport x. Her flight was diverted from airport A to Pearson at the last minute and consequently, she was not able to make it downtown in time for the class.
We apologize for any inconvenience and we will reschedule her presentation.
Thank you for your understanding,
XXXXXX, Senior Director, Professional Development
Sent from XXXXX, admin assistant