Hey Guys, I'm in my third week of one on ones with my staff and generally speaking it has been going pretty good. I have had a good response from most of the staff while some are quit but with prompting open up about work or life. Until this morning no kick back on the meetings.
Here's a bit of background. I oversee 12 outside workers (equipment operators and labourers) who work 4-10's and as such don't get to see them in action on all the days they work. Due to this and the history at the site there has been an ongoing complaint of lack of communication. Once I stumbled onto the Manager tools podcasts and the trinity I thought my prayers had been answered.
This morning while in my second O3 of the day the staff changed her answer to my first question - how's it going - "I'm here". with a little prompting this unrolled into a "why are we even having these meetings?" - to "how come I'm being punished (written up for bonehead mistake) when no one else is?" - to basically having a bit of a tirade. I eventually told her if she wanted to leave she could (and did).
What I have been doing is reminding the staff about the
My questions are:
As soon as I knew she was having a bad day should I have just let her leave?
Do I just keep asking what it is that bothering her? (as I would rather she have it out with me than customers or the rest of the staff).
and finally, is kickback normal after the "honeymoon period" is over?
Thanks for any help,