I think the feedback model is fantastic and I feel that its effect is very powerful. I have just one q though. What happens when after the Q 'What can you differently?' does not lead to a prompt response.
I am not sure whether it is may be the tone or approach I use but when I get a pregnant pause or 'can I come back to you' I find myself a little stuck. Do I move on with 'Have a think about it' in the case of the pause or 'come back with some ideas' with the 'can I come back to you' angle occurs. Any suggestions in an appropriate course of action would be appreciated. This by no means happens every time, but it does occur.