Submitted by GlennR on
in
Forums
I reviewed this book on my blog at http://www.allbusiness.com/sales/customer-service/10783-1.html?postId=8472
While this book is not focused on the role of the manager, per se, it does deal with making the organization more effective by discussing how to set up networks of individuals focused on similar tasks or ideas.
Not just theory, it breaks down its strategies into tactics and isn't afraid to confront possible obstacles.
Regards,
Glenn