Immediately after attending the Effective Communicator Conference, I applied my newfound skills. I was confronted with a difficult situation which normally would have resulted in strained relationships. However, by applying Manager tools’ guidance, I was able to identify my coworkers’ communication styles, and had concrete guidance to approach the necessary discussions with a well laid out plan. I came out of the situation with strengthened relationships, instead of strained relationships.

Isabel Deslauriers