These emails continue to be great: well-timed and helping me think through the latest issues that arise as I roll out the Manager Tools framework. Emails are just the right length - any longer and I would glaze over, given the amount of email traffic I deal with. You've got the balance between short and trite and long and redundant right. It's the first time I've ever had follow-up from any kind of training, and it is proving critical in helping me embed the new framework successfully. I feel very supported by you. Don't stop the emails!

Dr Fiona Neilson