In-Person Cost: $3,000

Video-Only Cost: $1,500
**Includes one-year access to video of all speaker sessions

Accelerate your executive development by learning from executives in the Manager Tools community. You’ll hear from top leaders from diverse industries including banking, software, hardware, aerospace, consulting, markets, finance, HR, etc. as they share their thoughts on leadership, managing and more. Build your skills and grow your network by getting access to the right topics and the right people, for the right reasons.

In-person attendees will receive a video copy of the event’s sessions as well as a 10-year Manager Tools Personal License.

Video-Only registration provides a video copy of the event’s sessions for 1-year after the event itself.

ALL In-Person and Video-Only registrants will be invited to monthly calls leading up to the event itself. These calls consist of our speakers and other community members presenting additional topics for group discussion.

Meet The Speakers

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Matt Beckwith - Director of Customer Service, Clark Pest Control

Matt is proud to be a Contact Center Geek! Since putting on the headset for the first time as a directory assistance operator 25 years ago, he has spent his career building and leading customer service and sales call centers in industries such as telecommunications, banking, and health care. His passion for customer experience, technology, leadership, and professional development has led him to his current role leading customer contact operations for Clark Pest Control, one of the largest and most successful pest management companies in the US, headquartered in Lodi, California. In 2018 and 2019, Matt was named a top 50 thought leader in the contact center and customer experience space by ICMI and is a regular speaker at industry events. Matt also serves as a steering committee member for the Northern California Contact Center Association.

Eldon Schaffer - Executive Vice President - Strategic Projects and Commercial Excellence, Aptar

Eldon’s 30 year career with Aptar has spanned four countries, a variety of functions and diverse target markets/customers. Eldon was first hired by Aptar as a marketing intern while completing his MBA in Marketing/Finance at Indiana University in 1988. After which time he moved up in a variety of marketing roles based in the US. In 1994, Eldon transferred to Europe and held a variety of pan European roles increasing in responsibility in Sales and Marketing living in the UK, and then Germany followed by France. After nine years in Europe including two acquisitions he and his family moved to the US when he was promoted to General Manager of Seaquist Closures North America. In 2009, he took on additional product lines and factories as President, Aptar Beauty + Home North America. In 2011, Eldon advanced to be President of Aptar’s Food + Beverage global business. Aptar’s fastest growing segment. Then in 2016, he was promoted to lead Aptar’s largest segment @ $1.3 billion in sales – Beauty + Home. He most recently has taken on the role of Executive Vice President of Strategic Priorities and Commercial Excellence for Aptar in December 2019.

Maggie Tucker - Vice President, Omni-Channel Marketing - InterContinental Hotels Group

Maggie’s career spans 20 years in digital marketing, eCommerce, general marketing, and planning & strategy across the retail and hospitality industries. Maggie started her career at The Home Depot, and currently works for InterContinental Hotels Group (IHG). IHG is one of the world’s leading hotel companies, with over 880,000 rooms in over 5,900 hotels and more than 400,000 people working across more than 100 countries to deliver True Hospitality for everyone. In her role as Vice President of Omni-Channel Marketing, she is focused on maximizing the performance of IHG’s marketing efforts. Maggie aims to stay active in her professional and personal community. She has served on many professional association boards over the years and is very active in the IHG community from sponsoring Employee Resource Groups to being on the regional Diversity + Inclusion Board. Outside of IHG, Maggie is the PTA president at her daughter’s school and is a Plywood People Advisor. She’s also co-hosts a personal finance podcast called Friends on FIRE. Her greatest accomplishment and passion is focused on raising 3 young daughters to be compassionate and productive people.

Hugh Halpern - U.S. Government Publishing Office (GPO) Director

Hugh Halpern is the U.S. Government Publishing Office (GPO) Director, the agency’s chief executive officer. Prior to coming to GPO, Halpern held a succession of leadership positions during his 30 years on Capitol Hill, most recently as Director of Floor Operations for the Speaker of the U.S. House of Representatives. During his career, he’s served half a dozen different committees in both policy development and procedural roles. He served as Staff Director leading the management and terms of debate on the House floor and in 2001 was named General Counsel for the newly established House Committee on Financial Services. During his tenure, the committee provided legislation addressing terrorist financing and money laundering, improving investor confidence in the wake of the Enron and WorldCom scandals and granting consumers tools to fight identity theft. During the 1990s, Halpern served on the House Committee on Energy and Commerce, where he handled a variety of legislative issues, including automobile safety, insurance, FTC consumer protection and tobacco regulation. In 2018, he received the John W. McCormack Award of Excellence, the highest award given to a staff member in the House. The award recognizes a lifetime of bipartisan service to the House.

Dan West - Senior Engineering Director - Silicon Valley Tech Industry

Dan is a senior director at a Silicon Valley company. In his role, he leads an engineering organization of 500+ engineers; with people located world-wide. Throughout his career Dan has developed a reputation for building leaders and bringing innovation to organizations focused on product quality. Dan was born and raised in the Bay Area. He’s lived within 30 miles of Silicon Valley his entire life. When he’s not working Dan enjoys spending time travelling with his family and rooting for the San Jose Sharks.

Daniel (Dan) McGuire - Managing Partner, Arcturus Advisory Services, LLC

Dan has led large technology divisions to success across three continents, executing on high-impact transformations at major financial services firms including Morgan Stanley, Smith Barney, Thomson Reuters and TD Waterhouse. From the largest merger in Wall Street history to enterprise-wide digital strategies and even rapid regulatory reform projects, he has been repeatedly called upon to lead organizations through high-visibility and time-sensitive change.

In 2017, Dan left his 30-year corporate career to build on his experience and become a trusted partner for executives who are faced with complexity and great change. Launching Arcturus, he is once again engaged in transformative events, but now as a certified executive coach and advisory consultant, guiding leaders, teams and organizations through innovation and change.

Rhonda Hoerle - President - Decatur Mold Tool & Engineering Inc.

Rhonda has served as President of Decatur Mold Tool & Engineering since February 2019. Building upon her long career in sales leadership at Thermo Fisher Scientific, she brings her passion for nurturing talent to this maker of plastic injection molds founded by her father in 1966. Rhonda and her family are committed to providing good careers to those in this small, rural town. Rhonda’s talents include professional selling skills, customer relationship management, streamlining processes, and building effective teams.

Rhonda graduated from Purdue University and splits her time between southern Indiana and Chicago. She enjoys exploring the Chicago culinary scene - especially with her son, Mitch, a chef. In Indiana, Rhonda can be found exploring the local walking trails. And her favorite way to indulge her travel bug is by visiting her daughter, Paige, in Erlangen, Germany.

Matthew Bintliff - Director, Field Training & Development - Novo Nordisk

In his role Matthew is responsible for changing organizational behavior and leading a training team. He has had a successful career in sales, sales management, and has a passion for building stronger, more effective sales teams. He has also developed and facilitated performance management curriculum for all managers within Novo Nordisk - building skills and educating leaders on successful practices for coaching high performing teams. Matthew, his wife Amber, and their son Shia live in Sioux Falls, South Dakota. Their family has relocated several times but are staying put while Shia completes his senior year of high school. Their daughter, Shadai, lives in Seattle and is a fully functioning grown up.

Yanek Korff - Co-Founder and COO, Expel

Yanek has served in information technology or security roles for over 20 years. Today he is a Co-Founder and the COO of Expel, a DC-area cybersecurity company. Yanek began his professional career as a systems administrator at Bell Atlantic and then Cigital. He moved on to Aol where he transitioned into a management role and eventually became responsible for much of Aol’s security infrastructure. In 2010, he joined Mandiant to build a new managed services business line to help customers mitigate the impact of security breaches conducted by state-sponsored attackers. Yanek graduated with a Computer Science degree from William and Mary, a Masters in the Management of Information Technology from the McIntire School of Commerce at the University of Virginia. Yanek was the principal author for Mastering FreeBSD and OpenBSD Security, published by O’Reilly Media.

Rodney B. Woods - Vice President and Chief Clinical Engineer for Medical Management, BlueCross BlueShield of Tennessee

In his current role, Rodney guides BlueCross’ strategic clinical operations to streamline processes and improve member health outcomes. He provides leadership for Total Health Management in aligning technical, clinical and operational areas with analytics and medical management to achieve optimal efficiency and service. Rodney previously served as Vice President of Business Engineering at BlueCross. Under his leadership, the department received several performance excellence and achievement awards. He implemented departmental training, staff development and career progression programs and developed the Business Education University for the department. He also initiated the alignment of strategic business guidelines between the business engineering group and key stakeholders. In his tenure at BlueCross, he has also served as President and CEO of Riverbend Government as well as Business Administrator and Vice President of Medicare operations. He has also been BlueCross’ director of compensation, benefits and human resource information systems.



Wednesday, October 27th

7:00 Room Opens
7:30 Breakfast and Sign In
9:00 Welcome
9:30 Dan McGuire, The Executive's Focus: On the Horizon, not the Waves
10:30 Break
10:40 Rhonda Hoerle, Lessons from a Skyscraper - the Importance of a Stabilizing Core
11:40 Break
11:50 Dan West, The Art of the Turnaround
12:50 Lunch
2:00 Yanek Korff, CyberSecurity Basics for Leaders
3:00 Break
3:15 Maggie Tucker, Embracing the Suck
4:15 Break
4:30 Hugh Halpern, The Executive Guide to Navigating DC Politics
6:00 Cocktail Hour
6:45 Dinner and Discussion
8:00 Open/Done for the Day

Thursday, October 28th

7:00 Room Opens
7:30 Breakfast
8:55 Welcome Back
9:00 Eldon Schaffer, Leadership Self-Development
10:00 Break
10:15 Rodney Woods, Becoming an Anticipatory Leader
11:15 Break
11:30 Matt Bintliff, Sooner and Smaller Not Larger and Later
12:30 Lunch
1:30 Matt Beckwith, Customer Experience: Not a Department, a Revolution
2:30 Break
2:45 Open Forum, Format TBD
4:00 Close/End

Directs want structure and feedback and a lot of managers are doing a poor job of telling their team what they are doing well and where they can improve. Managers who are struggling to find resources can benefit from this.

      Read more...Andrea Anton

The conference reaffirms everything I have listened to and read with Manager Tools. Putting it into practice and talking through scenarios with a guide is great!

      Read more...Meagan Mitchell

I appreciate the hands-on approach - answers for how-to vs. high-level concepts.

      Read more...Scott Badger

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