M Conference 2021

Maggie Tucker - Vice President, Omni-Channel Marketing - InterContinental Hotels Group

Maggie’s career spans 20 years in digital marketing, eCommerce, general marketing, and planning & strategy across the retail and hospitality industries. Maggie started her career at The Home Depot, and currently works for InterContinental Hotels Group (IHG). IHG is one of the world’s leading hotel companies, with over 880,000 rooms in over 5,900 hotels and more than 400,000 people working across more than 100 countries to deliver True Hospitality for everyone. In her role as Vice President of Omni-Channel Marketing, she is focused on maximizing the performance of IHG’s marketing efforts. Maggie aims to stay active in her professional and personal community. She has served on many professional association boards over the years and is very active in the IHG community from sponsoring Employee Resource Groups to being on the regional Diversity + Inclusion Board. Outside of IHG, Maggie is the PTA president at her daughter’s school and is a Plywood People Advisor. She’s also co-hosts a personal finance podcast called Friends on FIRE. Her greatest accomplishment and passion is focused on raising 3 young daughters to be compassionate and productive people.

Yanek Korff - Co-Founder and COO, Expel

Yanek has served in information technology or security roles for over 20 years. Today he is a Co-Founder and the COO of Expel, a DC-area cybersecurity company. Yanek began his professional career as a systems administrator at Bell Atlantic and then Cigital. He moved on to Aol where he transitioned into a management role and eventually became responsible for much of Aol’s security infrastructure. In 2010, he joined Mandiant to build a new managed services business line to help customers mitigate the impact of security breaches conducted by state-sponsored attackers. Yanek graduated with a Computer Science degree from William and Mary, a Masters in the Management of Information Technology from the McIntire School of Commerce at the University of Virginia. Yanek was the principal author for Mastering FreeBSD and OpenBSD Security, published by O’Reilly Media.

Neha Parikh - Board of Directors Member, Carvana

Since the end of 2019, Neha has been focused on her most important role to date: living life! Prior to that, Neha spent 11 years at Expedia Group, most recently in San Francisco as President of Hotwire and before that in leadership roles across Hotels.com in London and Dallas. Before joining Expedia Group, Neha worked as a marketing/strategy consultant with The Cambridge Group in Chicago and also held roles with Siemens Healthcare and Pricewaterhouse Coopers (PwC). Neha serves on the Board of Directors for Carvana (NYSE: CVNA), a leading e-commerce platform with the mission to change the way people buy cars through technology and exceptional service. Neha holds a Bachelors of Business degree from The University of Texas at Austin (hook 'em!) and an MBA from the Kellogg School of Management at Northwestern University.

Matt Beckwith - Director of Customer Service, Clark Pest Control

Matt is proud to be a Contact Center Geek! Since putting on the headset for the first time as a directory assistance operator 25 years ago, he has spent his career building and leading customer service and sales call centers in industries such as telecommunications, banking, and health care. His passion for customer experience, technology, leadership, and professional development has led him to his current role leading customer contact operations for Clark Pest Control, one of the largest and most successful pest management companies in the US, headquartered in Lodi, California. In 2018 and 2019, Matt was named a top 50 thought leader in the contact center and customer experience space by ICMI and is a regular speaker at industry events. Matt also serves as a steering committee member for the Northern California Contact Center Association.