This cast tells you how to begin a process of coaching a direct on interpersonal skills.

Soft Skills!

How many times have you heard, "hired for technical skills, fired for (lack of) people skills"? It may be common wisdom (an oxymoron if there ever was one), but it's still true. The path to greater success in most organizations, big and small, is more quickly achieved by improving one's relationships and communication skills than it is by learning more technical knowledge.

Yes, results trump everything; but the higher you go, the more your results hinge on your abilities to get along and to get others to go along.

And yet, far too few managers are willing to coach directs on interpersonal skills: how they speak, how they create and maintain relationships, how they listen.

In this first of a series of casts, we lay out the basics of interpersonal skill coaching, and tell you which of the skills to start with.

Can you guess which it is?

This Cast Answers These Questions

  • Why would I coach my directs on soft skills?
  • How do I coach my directs on communications?
  • How do I coach my directs on improving relationships?

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