I'm helping a buddy of mine get his resume together in MT format, and we ran into an interesting question.
He's an IT help desk specialist who spends most of his day on the phone answering questions (some of which are pretty basic).
I'm trying to figure out what kind of accomplishments he has. Most of his accomplishments he had listed were along the lines of "helped CEO figure out how to read his email" or "told people to turn on printer" (OK, I'm exaggerating a little for comedic effect...)
Does anyone have any ideas on this one?