I re-listened to the conflict cast but the situation I have is slightly different... I have a DR who got upset twice last week at other DRs -- but she popped off at ME, not at them.
She spontaneously apologized for the first time. Hasn't so far for the 2nd time. In the 2nd instance, it's something she has expressed frustration about several times and apparently I am not correcting the other DR's behavior as quickly as she'd like. (the person in the next cube is on the phone a lot)
O2 tomorrow. Suggestions? (and yes, she is a good performer)