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 Recently, I've come to the realization (through example) that effectively communicating complex ideas (even if they are logical and rational) takes much longer than you think. Simply going over a process or procedure in detail and handing over a protocol, then having all of the interested partied look each other in the eye and say "yes, I understand" is not enough.

 

Even if, at the time, they really DO understand, by the time they go to implement it, they will have forgotten something, or their own biases will prevent them from doing something exactly as it was decided. It's only once they fully make the process part of themselves and take ownership of it, will it stick. This can be a painfully slow process, requiring the same meeting and discussion several times, seemingly going over the exact same details several times in order for it to really take hold.

TomW's picture
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I think what you meant to say there was:

"Recently, I've come to the realization (through example) that effectively communicating complex ideas (even if they are logical and rational) takes much longer than I thought it would "

Some of us already knew that :-)

GlennR's picture

It might be that the model you use needs to be updated. I think much of what you're talking about falls under the term, "Change Management." There are dozens of books, many quite good, that might help you upgrade your version.

Check out "Influencer, by the team that wrote "Crucial Conversations. http://amzn.to/MeisOa

Or perhaps your model is effective, but your method of communication needs to be upgraded.

Today's bumper sticker: "It's not what you sell; it's how you sell it."