My boss and I were having a discussion about how to handle it when employees need small amounts of time off for things such as waiting for the plumber, going to the DMV, emergency dentist, etc. We cannot find a way to keep it in check to make sure everyone is being honest and at the same time avoid a "clock puncher" mentality, so I thought I would throw this out to the MT community. What do you do?
For more details about us, we are a very small advertising sales organization so there is no formal company policy that you might have somewhere like Microsoft. We are basically making up the rules as we go. My boss is extremely concerned about trusting employees to come and go as they please.
In the past we have had a system where employees would tell HR when they have to be out and when they are going to make up the time. This became somewhat unruly because it was really cumbersome for HR (who is also CFO and IT at our tiny firm) to stay on top of whether or not people are doing what they said they would do. Employees ended up abusing the system i.e. not making up time that they said they would.
As a result of this abuse, my boss is leaning toward no longer allowing people to make up time at all. If you have to be out for any reason then you get docked, even if it's two hours. This approach will no doubt result in resentment from the staff - especially those playing by the rules.
I suspect that the MT community will say that if employees are getting their work done and meeting their goals then who cares? That gets even more complicated since we are an advertising sales organization. ALL of our numbers are down right now, so none of those goals are being met. For the non-sales staff, there is always more work to be done so at what point are they "getting all their work done"? Never, because it's endless.
I think this is probably not as complicated at other firms and I'm very interested in hearing how you all do this. Thanks much.