I (a PM, no reports) had a Director (manager of managers) get very upset with me today when I included his boss in an email summarizing action items for closure. This Director's boss is the site leader and I was asked by him to include him in the correspondence. We are a Fortune 50 (actually top 10 on that list), for some reference.
So the email went out. I was hesitant, and feared the reaction, but I followed the direction given. I know my job. I know the politics. But when the head person at your location wants to know what is needed to close a project, you provide the info. All actions were previously communicated and agreed upon by the Director the day before. He was aware of the actions.
This Director storms to my desk and explodes in my face. F this, F you, this that and the other. Screaming at me for all around to witness. Somehow I keep my wits, attempt to explain. Doesn't work. He keeps going. I tell him I can tell he's upset and suggest we go somewhere more private to discuss. Doesn't work. He keeps cursing at me. Last straw. I tell him if he doesn't want to speak in private, then I have to speak with my manager and HR, as he is screaming curses at me in the office. He tells me to go F'ing do it.
So that's what I do. HR interviews, witnesses, etc. this all happened this afternoon and is still very fresh.
My questions are. What the heck do I do now? Let's say he keeps his job (most likely, and honestly I would rather he keep his job...clearly he was having a bad day). Do I forgive him? How can I in the short term? What if I'm not ready? What do I say when/if he apologizes?
Aside from the impact on my ability to manage projects and deliverables from his department, that is. That is going to be hard enough in the future.
How do you handle such gross unprofessionalism from someone who should clearly know better?