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Submitted by kylejwx on


I'd like to start a discussion about the pros and cons of text messaging as a form of communication used in the workplace. Generally, I'm not in favor of texting for work, but I want to keep an open mind. One factor to consider is what we learn from DiSC about people's preferred communication styles. I can certainly say that texting is not my preferred communication method and it's not as effective as other forms of communication for me. There are many reasons for this. One is that I receive email notifications on my phone and my computer. Text messages are generally only on my phone so there's actually a lower chance of getting ahold of me via text message. Also, I try to follow the MT advice about inbox zero so I have a good strategy for processing incoming mail. Text messages are much easier to be forgotten.

However, I'm trying to balance the fact that other people seem to think that text messaging is an effective form of communication for them. Should I try to go along with text messaging for the sake of effectiveness with these individuals?

One hesitation I have with texting is that it seems people use text messages as an attempt to indicate that something is urgent. I struggle with that because they're basically saying that all the other tasks I'm working on (including those for other people) are lower priority than what they are asking about. If it is a true priority, I would prefer that they just call me.

Finally I have concerns about the security issues and potential privacy / HR issues. For example, a text that says "What is the Wi-Fi password?" or "This employee was terminated, can you turn off their email?"

How should I respond to people who continue to text me?