I am a Supervisor with a parcel company and have listened with interest to the cast and comments in the forums.
I am trying to define performance indicators to help me manage the performance of my staff (15 of them). The problem I am having is that the flow of the work is dictated by the volume of parcels that come through the depot and it can fluctuate dramatically.
I have gut feelings about which staff work harder than others, but there is no way of gathering data on what they are actually doing.
I started using the feedback model about 4 months ago and it deals with behaviours I don't like but doesn't help with identifying and managing performance.
Any comments would be most welcome.