Similar to Drinkcoffee's posting, I am in a similar situation with a DR. I have been working with him on verbal and written communication for a while, and have seen improvements over time. I need to begin using the coaching model with him to help solidify that progress.
My DR's largest problem is written communication. It is infrequent, sloppy, and filled with spelling errors. His e-mail tends to sound robotic, "crew went home early, place in good shape, carrier pick up 8 pallet, will talk tomorrow." That tends to come across in written documentation as well.
This has come up several times in his reviews. In which he has scored very low over the past two years. I want to set up coaching for written and verbal communication. Can I create this in one coaching model, or keep them separate in two coaching sessions? I have asked for more written communication, and haven't received much in return. The spelling and grammar errors are frustrating. He has missing letters in words and phonic spelling at times. How do I work with his written skills without damaging his ego? Is recommendation of returning to school for remedial writing courses acceptable, especially for a thirty year old?
I'm hoping to improve his skills over this year. I have gone back and forth, before Manager-Tools came along, on whether he can actually improve these skills to an acceptable level. I tend to feel embarassed by his work, especially when it travels to the higher levels of management. He shows interest in moving to the next level. But, this deficiency is holding him back from any chance of advancement. Any/all advice is appreciated.