So I have a direct who has violated my companies allowed unscheduled time off because of a sickness, and to top it off this direct is also out of time off. They called me tonight to apologize for leaving me short handed. I told them it was no problem (even though it was) and that we will sort out the attendance stuff when they get back. They then asked me what I meant. I told them that they have exceeded 2 unscheduled days off in a 30 day period. They then fired back with that they will be contacting their attorney and calling my supervisor tomorrow. I asked them why the felt this was necessary when no disciplinary action was going to be taken, they replied back saying that if they are going to be harassed for taking days off for being sick then it is what they have to do. I'm not too nervous about this because I have documented everything and know I am right. My problem is when this person comes back to work and I have to get them to sign the formal document I know they are not going to have the best attitude about the situation. I have already done the paperwork and the form is simply a formal document that the employee, my boss, HR, and I get. There is no disciplinary action that gets taken it just simply says they have exceeded the allowed time off. Any tips to help make this go smoother?
A brief background on this individual, whenever they hear something that is not the most pleasant of things they immediately become defensive and the conversation mine as well be over.