Hello, MT Forum!
I have a situation whereI don't know what to do. I just found out that I included my direct in an email that was a frank assessment of that directs behavior asking about possibly penalties for that behavior. I don't know how I did it and I had no idea it happened. Obviously there is no possible worse mistake I could make. I feel bad, horribly bad. I owe her an apology and will review the apology cast before giving it.
The other issues regarding this is that the direct has printed out the email and shown it to all my directs. One of my directs who tends to involve herself in everyones drama has gone with her 3 levels up in management to express her concerns with him. The two directs requested a "team meeting" with management without me or my manager there to discuss this.
I am not upset about this meeting. I am willing to accept the feedback the agents have. My concern is that many of these agents have reported to me for 3 years. I had One on Ones with the two agents involved right after they went to management (I did not know they had gone at that point). Neither expressed any concerns with me. I have a really good relationship with many of my agents on my team. I feel there must be some trust issue here because nobody on the team gave me a heads up that I made this mistake and I have had One on Ones with the majority of them this week. I have 2 more today to do.
How do I rebuild my team's trust after this? Until this meeting next week the management has asked I not talk to the team about this. I will apologize to the agent involved just as soon as I can do it without crying like a baby. What else can I do?