Mike & Mark,
Thank you for beginning to tackle the "massive workload" topic with your release of part 1 today - I think many of us are deeply appreciative of your insights & wisdom on this matter. Since the Great Recession, this has become all to common for many managers - perhaps it's the "new normal" - as much as I hate that term.
While I thought part 1 was very good, I would really like to see you address what I believe to be the toughest situation - and that is when everything you are working on is a top priority. And I'm not talking about tasks you should be delegating to your admin or your managers & analysts.
Let's face it, sometimes we are simply asked to do more highly-important work than can be accomplished while also being told that no additional resources will be provided. This is a real, frequently encountered issue, and I would love to hear how you guys would approach it.
These are situations in which choosing "what to get in trouble for not doing" will invariably be a choice between which highly important deliverable is going to suffer. I know that creativity & re-thinking one's approach can translate into tangible productivity gains, but they do have their limits in many, many circumstances.
I would love to hear how you guys would consider tackling the above - when the answer is not simply "prioritize & delegate". I hope the answer is not to simply look for another job :) Thanks in advance for your input!