Firstly thanks to the guys at Manager Tools for all their invaluable knowledge that has helped me be better in my job.
I do have an issue at hand at the moment where a lot of the team use the 'I don't have time to do that' excuse.
I have recently been seconded into my manager's role for 7 weeks and have been given a lot of push back on not performing tasks as 'there's no time to do that' .
In particular I have an issue that may take a few hours to do but its not overly complicated and I have tried re-tasking, setting new deadlines, offering to help out where I can but the person I have tasked with the request continues to refuse to give me a time to do it, and if I present a time, the deadline with pass without being done - usually because there's too much to do excuse.
I have now taken the task off him and will have a look at it (bad mistake I know but it has to be done) as he is on annual leave and it will only delay the issue another 2 weeks.
We are genuinely understaffed which makes me think this is a priority issue but I would really like some pointers on how to defuse this excuse so that I can get the staff back on track.