This guidance describes how to respond initially to a direct who pushes back in various ways to an instance of feedback.

One of the most frequent questions Manager Tools gets about giving negative feedback to directs is what to do about pushback. In this first of a series, we'll address the first rule: you, as the manager, get to go first. There will be plenty of guidance later about all the different kinds of pushback, but for now, the way to win the moment is to see where the leverage is.

This Cast Answers These Questions

  • What do I do when directs argue with feedback?
  • Shouldn't I allow directs to discuss issues with me?
  • When should I allow directs to discuss issues with me?

Other Parts of This Series

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